Frequently Asked Questions
1. How do I book a tour/package?
Booking a cab or tour is easy! Simply navigate to our website, select your desired tour, and follow the prompts to complete your booking. You can choose your preferred dates and any optional extras during the booking process.
2. What is your cancellation policy?
We understand plans can change. Our cancellation policy varies depending on the tour or package booked. Details can be found on the booking page or by contacting our customer support team. Generally, we strive to offer flexible options with clear guidelines on refunds.
3. What travel documentation do I need?
Travel requirements vary by destination. Typically, you will need a valid passport and may require visas or vaccinations. Specific details will be provided during the booking process and can also be checked with the relevant consulate or embassy.
4. Can I see a detailed itinerary before booking?
Absolutely! Each tour or package includes a detailed itinerary outlining daily activities, accommodations, transportation options, and meals. You can review these details on the tour description page before making your decision.
5. How do you ensure traveler safety during tours?
Safety is our top priority. We work with trusted local partners and adhere to strict safety protocols. Our guides are trained to handle emergencies, and we provide 24/7 support for any unforeseen situations during your trip.
6. Are there any additional costs not included in the package price?
We strive for transparency. Any additional costs, such as local taxes, entrance fees, or optional excursions, will be clearly stated before you confirm your booking. This ensures you have a complete understanding of the total cost.
7. How can I contact customer support during my trip?
Our customer support team is available 24/7 to assist you. Contact details will be provided in your booking confirmation email. We're here to answer any questions or resolve any issues you may encounter during your journey.
